1 Core principle

You pay only for codes that actually arrive. CODASMS charges your balance when you place an order, but if no verification code is received on the number, that charge is released back to your balance. This isn't a courtesy — it's how the Service is built.

2 Automatic refunds

In most cases you don't need to ask. When a number's listening window ends with no code received, the system releases the order amount back to your CODASMS balance automatically. The credit appears as a line in your transaction ledger.

3 No-code & cancellation

While a number is waiting and no code has arrived, you can cancel an eligible order to release the number and return the amount to your balance. A short lock applies right after a number is issued before cancellation unlocks, to prevent accidental double-actions. Once that lock clears and provided no code has been received, cancellation refunds you in full.

4 Delivered codes are final

Once a verification code has been delivered to your account, the order is complete and non-refundable. This includes cases where the destination app later rejected the number, banned the account, or you entered the code too late. Whether a platform accepts a virtual number is controlled by that platform, not by CODASMS, and is explained in our Acceptable Use Policy.

5 Balance top-ups

Funds you add to your balance are intended to be spent within the Service and are generally non-refundable to the original payment method, except where required by law. Unspent balance remains available for purchases. If you believe a top-up was made in error, contact us promptly. [Lawyer to confirm treatment of unspent balance on account closure and any minimum-withdrawal rules.]

6 Duplicate charges

Our top-up system is idempotent — the same payment confirmation cannot credit you twice. If you ever see a genuine duplicate charge from a payment provider, contact us with the transaction ID and we will investigate and correct it.

7 How to request a refund

For anything not handled automatically, email [support@codasms.com] with your account email and the order ID from your dashboard. Tell us what happened. We aim to respond within [one business day]. Approved refunds are returned to your CODASMS balance unless law requires otherwise.

8 Your consumer rights

Nothing in this policy removes statutory rights you may have under the consumer law of your country. Some jurisdictions grant cancellation or withdrawal rights that may not apply once a digital service has been fully performed with your consent. [Lawyer to tailor for EU/UK withdrawal rights and Nigerian consumer law.]

9 Contact

Refund questions: [support@codasms.com].